FREQUENTLY ASKED QUESTIONS

All private charters are limited to a maximum of 6 passengers (children included).

H2O Excursions launch from Village West Marina at 6649 Embarcadero Drive, Stockton, CA 95219. Free street parking is available along Benjamin Holt Drive. Upon arrival, proceed to the public boat launch deck on the right near Garlic Brothers Restaurant.

Yes, children are welcome, as long as they are accompanied by an adult. Unfortunately, pets are not allowed on the cruises. 

We will provide bottled water and ice . We do not serve food or drinks on board, however, feel free to bring your own food and drinks (with the exception of red wine and cranberry juice). We have a kitchen with a small refrigerator, microwave, gas outdoor grill, and an ice chest.

Make sure to bring a wonderful attitude. Please wear comfortable clothes. It is often cooler out on the water, so we suggest you bring a sweatshirt or jacket. Also bring sunscreen, camera, and a hat, if you would like.

We encourage that you bring your choice of music that you can connect to the sound system via Bluetooth. This will only make your excursion that much more personalized.

A United States Coast Guard (USCG) licensed Captain is provided and happy to accommodate your needs. 

The General Release is a broad release from all possible civil claims resulting from a dispute. Since the Releasing Party is giving up all known and unknown claims against the other party, care should be taken to ensure that the releasing party is fully aware of their rights. 

If the weather becomes inclement, the excursion will be rescheduled for the next available date provided by H2O Excursions. If their heavy rain, gale force winds, or United States Coast Guard craft advisories you will be notified via phone, email or text on the day of your reservation. Charters are cancelled at the captain's discretion and will be rescheduled.

No, the total cost of the excursion is due upon booking.

14 Days prior to booked date - 100% refund

7-13 Days prior to booked date - 75% refund

3-6 Days prior to booked date - 50% refund

Less than 3 days - loss of payment/0% refund

Any loss of payment as a result of cancelling less than 3 days may be used on another booking scheduled within 60 days of the original booked date

It would be weird if you didn't. As long as guests are over 21, you are welcome to bring and drink whatever you like. If you drink, do it responsibly.

**Please no red wine or cranberry juice. 

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.