FREQUENTLY ASKED QUESTIONS

Please note that we have implemented health and safety procedures in accordance with CDC and local and state government guidelines, including online reservations and payment, consistent cleaning and disinfecting of equipment, regular hand-washing and sanitizing, and increased staff training.  As water sports are outdoor activities, it allows you to naturally maintain recommended social distance and enjoy some, sunshine, fresh air and in some cases much-needed exercise! 

Masks are required  while on the dock and interacting with staff. Once you are on the water, no masks are required.  

For more information on our COVID-19 protocols and for any accommodations we can provide to make your excursion as safe as possible please contact us.    

H2O Excursions is conveniently located at Village West Marina at 6649 Embarcadero Drive, Stockton, CA 95219. Parking in the lot is free as well as free street parking is available along Benjamin Holt Drive. Upon arrival, proceed to the boat launch deck on the right near Garlic Brothers Restaurant.

The General Release is a broad release from all possible civil claims resulting from a dispute. Since the Releasing Party is giving up all known and unknown claims against the other party, care should be taken to ensure that the releasing party is fully aware of their rights. 

Pontoon Boat- 25+ (must have a valid driver’s license)

Captained Charter- 18+ 

Kayaks and Stand Up Paddleboards (SUPs) - 18+ to enter into rental agreement

· Kids under the age of 18 cannot paddle alone without someone over 18 in the group.

· Kids age 14 and older can paddle their own kayak or paddleboard if accompanied by a parent or guardian in another kayak or on another paddleboard.

· Kids under the age of 14 can ride in a double kayak only if accompanied by an adult; there is no age limit, and it is up to the parent’s/guardian’s discretion.

If you have a reservation, please arrive at least 15-20 minutes before your scheduled time to receive your safety briefing, complete waivers, sign any other documents, and get fitted for your Personal Flotation Device (non-charter and pontoon rental). LATE ARRIVAL DOES NOT EQUAL EXTENDED TIME. Upon your arrival, we still need to conduct our check-in procedures. 

If you need to cancel your reservation, the following policies apply:

31+ Days prior to booked date - 100% refund (less processing fees)

7-30 Days prior to booked date - 50% refund (less processing fees)

Less than 7 days - loss of payment  Any loss of payment may be used on another booking scheduled within the current year rental season.

If you need to reschedule, the following policies apply:

· We allow 1 (one) reservation date change without a fee (based on availability). The date must be within the current year rental season. 

· Additional reservation changes will incur a $100 change fee for each reservation change request (based on availability). The date must be within the current year rental season.

· If the rental site is closed due to unsafe weather conditions on the day of your reservation, we will notify you to reschedule for the next available date. 

No credit or partial credit will be provided for returning a rental item to the dock before the scheduled return time (if you return an item early, there is no credit for unused time).

If the weather becomes inclement, the excursion will be rescheduled for the next available date provided by H2O Excursions. If their heavy rain, gale force winds, or United States Coast Guard craft advisories you will be notified via phone, email or text on the day of your reservation. Charters are cancelled at the dock staff’s discretion and will be rescheduled 

Make sure to bring a wonderful attitude. Please wear comfortable clothes and dress for the weather. Depending on the time of year, it is often cooler out on the water so we suggest you bring a jacket. 

For kayaking and paddleboarding, come prepared to get a little wet from the drip of your paddle and be out in the sun. Lightweight, synthetic clothing is best.  

Sunscreen, sunglasses, camera, beach towels or blankets and hats, are also recommended, depending on your type of rental. No alcohol allowed on kayaks, paddleboards, and hydrobikes. 

Our non-captained pontoon boat rentals have a port wheelchair access gate. All other rentals are not ADA accessible. We are actively working to make all excursions accessible. 

Pontoons, kayaks, SUPS, and Hydrobikes are dog friendly. Dogs must be well behaved and leashed. Owners are responsible for bringing their dog’s life jacket. Any damages or extra cleaning will incur a fee at the owner’s expense. If a dog is hostile to the staff or other guests, you will be asked to leave and forfeit your rental and payment.

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You must be 25 years old or older, with a valid credit card and a valid driver’s license to rent any of our motorized boats. The designated driver(s) named on your rental agreement are the only persons who may drive the motorized boats.  No exceptions will be made to this policy.

Yes, there is a $1000 refundable, less any charges for excessive cleaning, damages or gas. Renters must provide a valid credit card upon arrival to process and satisfy a security deposit. Your deposit will be returned to your credit card within 7-10 business days depending on your bank.

All rental boats need to be returned the way they were delivered to you. Free of trash (disposed in a trash bag), debris, and dog hair. If not, a $200.00 cleaning fee will be incurred and taken out of the security deposit.

 Yes, children are welcome, as long as they are accompanied by an adult.  Children 13 and under are required to wear a Personal Flotation Device (PFD) life vest/jacket at all times.  

Feel free to bring your own food and drinks with the exception of red wine and red  juice (cranberry juice, red fruit punch, etc.). You should bring aboard your own ice chest. There is ice available to purchase at the store on the dock.

Guests 21 and over are welcome to bring and drink whatever you like, please drink responsibly. 

ABSOLUTELY NO RED WINE OR RED JUICE. (Cranberry juice, red fruit punch, etc.).

The driver of the boat rental should not drink any alcoholic beverages or do anything that will impair their judgement and ability to drive the boat!

No smoking allowed. Just below your seats are gallons of fuel and we want to keep the boat nice for a long time to come (burn holes are hard to repair).  Feel free to vape responsibly.  

We encourage that you bring your choice of music that you can connect to the sound system via Bluetooth. This will only make your boat rental that much more enjoyable. 

If you are late returning the boat you will be charged $50 for every 15 minutes the boat is not at the dock - NO EXCEPTIONS

No boat may be trailered to another location.