Frequently Asked Questions
How do I get to the boat and where do I park?
H2O Excursions launch from Village West Marina at 6649 Embarcadero Drive, Stockton, CA 95219. Free street parking is available along Benjamin Holt Drive. Upon arrival, proceed to the public boat launch deck on the right near Garlic Brothers Restaurant.
How many guests can I bring aboard?
All private charters are limited to a maximum of 6 passengers (children included).
Are children allowed on the boat? Are pets allowed?
Yes, children are welcome, as long as they are accompanied by an adult. Unfortunately, pets are not allowed on the cruises.
Are food and beverages provided? Can I bring my own?
We will provide bottled water and ice . We do not serve food or drinks on board, however, feel free to bring your own food and drinks (with the exception of red wine and cranberry juice). We have a kitchen with a small refrigerator, microwave, gas outdoor grill, and an ice chest.
What should we pack?
Make sure to bring a wonderful attitude. Please wear comfortable clothes. It is often cooler out on the water, so we suggest you bring a sweatshirt or jacket. Also bring sunscreen, camera, and a hat, if you would like.
Can I bring my own music?
We encourage that you bring your choice of music that you can connect to the sound system via Bluetooth. This will only make your excursion that much more personalized.
Can I hire deck hand?
A United States Coast Guard (USCG) licensed Captain is provided and happy to accommodate your needs.
What is a release of liability agreement?
The General Release is a broad release from all possible civil claims resulting from a dispute. Since the Releasing Party is giving up all known and unknown claims against the other party, care should be taken to ensure that the releasing party is fully aware of their rights.
What happens if the weather is bad?
If the weather becomes inclement, the excursion will be rescheduled for the next available date provided by H2O Excursions. If their heavy rain, gale force winds, or United States Coast Guard craft advisories you will be notified via phone, email or text on the day of your reservation. Charters are cancelled at the captain's discretion and will be rescheduled.
Is there a security deposit?
No, the total cost of the excursion is due upon booking.
What is the cancellation policy?
14 Days prior to booked date - 100% refund
7-13 Days prior to booked date - 75% refund
3-6 Days prior to booked date - 50% refund
Less than 3 days - loss of payment/0% refund
Any loss of payment as a result of cancelling less than 3 days may be used on another booking scheduled within 60 days of the original booked date
Can we bring alcohol aboard?
It would be weird if you didn't. As long as guests are over 21, you are welcome to bring and drink whatever you like. If you drink, do it responsibly.
**Please no red wine or cranberry juice.
Can we smoke aboard the vessel?
No smoking allowed. Just below your seats are 110 gallons of fuel and we want to keep the boat nice for a long time to come (burn holes are hard to repair). Feel free to vape responsibly.
Is the boat ADA accessible?
Unfortunately, the vessel is not ADA accessible.
Is there a special if I book the whole day?
We would love to host your group for the entire day. Please inquire during the booking process.
What does the cost of the cruise include?
The cost includes boat, Captain, fuel, and taxes. Not included are parking and gratuity.
Do you ever have discounts or promotions?
Yes, we do! Sign up for our newsletter or follow us on Instagram and Facebook for promotions and discount announcements!